Privacy Policy

  1. We respect your privacy
    1. EJEA Pty Ltd ATF for EJEA Family Trust respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
    2. "Personal information" is information we hold which is identifiable as being about you.
  2. Collection of personal information
    1. EJEA Pty Ltd ATF for EJEA Family Trust will, at varies times, receive and store your personal information when you interact with us electronically or in person.
    2. You may provide basic information such as your name, phone number, postal, email and device IP address to enable us to send information, provide updates and process your service order.
    3. You are required to provide us medical, treatment and medication history in order for us to perform any requested service.
    4. We are required by our insurance underwriters, to collect before and after images of any procedure we provide you.
  3. How we collect your personal information
    1. EJEA Pty Ltd ATF for EJEA Family Trust collects personal information from you in a variety of ways, including when you enter into our website, web applications, provide to us directly or give to us in other forms. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy
  4. Use of your personal information
    1. EJEA Pty Ltd ATF for EJEA Family Trust may use personal information collected from you to provide you with information, updates of our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
    2. At times we may use images of you outlined in para 2.4. Such use includes the manipulation, display, distribution, publication, transmission or otherwise use of photographs, images and/or videos taken for use in materials that include, but may not be limitied to, printed materials such as Brochures, Newsletters, Videos and digital images used on CosTATT Clinic's Website and Social Media Pages, such as Facebook. Your explicit agreement will first be requested prior to using any of your treatment images.
    3. Where your explicit consent is requested digitally (eg via a webform) , the device from which you provided your consent is recorded and used as evidence of this consent.
    4. EJEA Pty Ltd ATF for EJEA Family Trust may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
  5. Disclosure of your personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
    2. It may be necessary to share your personal medical information outlined in para 2.3. with a supplier. This information shall only be shared with your explicit agreement.
    3. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    4. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of EJEA Pty Ltd ATF for EJEA Family Trust,, its customers or third parties.
    5. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
    6. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
    7. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information
  6. Security of your personal information
    1. EJEA Pty Ltd ATF for EJEA Family Trust is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
  7. Access to your personal information
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). This information may be sourced from our secure web application you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at
    2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
  8. Complaints about privacy
    1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 9106, Pacific Paradise, QLD 4564 Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  9. Changes to Privacy Policy
    1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  10. Website and Web Applications
    1. When you visit our internet domain name (, we may collect certain information such as browser type, operating system, ip address etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
    2. Cookies - We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
    3. Our website may from time to time use tracking codes to analyses website traffic and help us provide a better website visitor experience.
    4. Third party sites - Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that EJEA Pty Ltd ATF for EJEA Family Trust is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.